Customer Case Studies
To learn more about how leading organisations are leveraging Authoria solutions, check out the following case studies.
Aetna
Aetna is one of the nation's leading providers of health, dental, group, life, disability and long-term care benefits
Challenges
- Implement an enterprise-wide, talent management process (TMI)
- Integrate diverse systems and processes
- Fill positions and assignments efficiently
- Deploy talent effectively
- Expand and improve upward and lateral succession management
Solution
Results
- Developed functional pools of internal talent
- Improved productivity and profitability
- Increased employee engagement, collaboration, and job satisfaction
Aon
The leading provider of risk management services, insurance brokerage, human capital management consulting, and specialty insurance underwriting employing 45,000 people globally in 120 countries.
Challenges
- Managing 1,373 spreadsheets made compensation process slow, cumbersome and error prone
- Current compensation process took 45 days
- Multiple systems made it difficult to roll-up and consolidate data from different sources
- Lack of visibility and reporting capabilities
Solution
Results
- Reduced compensation process to 22 days, realizing a multi-million $ tax savings
- Benefits achieved were 28% above plan
- Costs were 8% below an already reduced budget
- Centralised, online repository for compensation data dramatically increased accuracy and consistency
Carlson Companies
A global leader in the marketing, travel and hospitality industries with 190,000 employees in more than 145 countries
Challenges
- Provide accurate, consistent and timely answers to employee inquiries
- Consolidate benefits communications and reduce administrative costs
- Enable informed decisions and make employees smart healthcare consumers
Solution
Results
- Service centre calls reduced, shortened call time and lowered costs
- Abandoned calls reduced by 50%
- 80-90% of calls are resolved in the same day
- 5,700 major transactions are handled each month
- HR can perform a more strategic role
JohnsonDiversey
Global supplier of cleaning and sanitizing products and systems for institutions and industry employing over 13,000 employees in 40 countries
Challenges
- Merged 2 companies, adding a new structure and expanded roles
- Lacked internal talent for new company
- Culture demands they develop internal talent
- Needed visibility into career development to build robust succession management process
Solution
Results
- Gained workforce intelligence through better talent data
- Linked pay to performance to drive business results
- Employees can now create more effective development plans
- Performance can be tracked and measured throughout the year
- Integration with all other systems
- Increased visibility with analytical reporting
PepsiAmericas
PepsiCo’s second largest bottler with 14,000 employees
Challenges
- Need to create a human capital planning initiative centred on a comprehensive performance management process
- Communicate and align corporate goals with manager and employee goals and objectives
- Organisational silos each wanting a different niche performance solution
- Need to tightly integrate performance and compensation management
Solutions
Results
- Lock-step alignment between corporate goals, business unit goals, and manager and employee goals and objectives
- Significant error rate reduction over previous manual systems
- Return on capital invested increased from 6.1% to 7.3% in 2 years
- Split-adjusted stock price rose 80%; PepsiAmericas attributes increase on corporate-wide focus on their goals with improved accountability
Plantronics
A market leader in lightweight communications headsets
Challenges
- Corporate expansion required staffing team to rapidly fill new and highly technical positions
- Manual screening of resumes slowed hiring process and reduced staff productivity
- Lack of consistent, standardised approach left candidates with a wide range of experiences
Solutions
- Candidate sourcing service
Results
- Helps source highly qualified candidates quickly and efficiently, reducing process costs approximately 30 percent
- Decreases time to fill positions by approximately 30 percent
- Reduces resume views by between 75 and 90 percent to increase recruiter productivity and decrease company’s reliance on recruiters
- Efficiency gains enable recruiters to spend more time building relationships with high-quality candidates and performing strategic staffing initiatives
Regis Corporation
Worldwide leader in salons, hair-restoration centres, and education with over 11,000 worldwide locations
Challenges
- Create a talent pool of external and internal candidates
- Develop a systematic process for managing talent
- Reduce agency fees and time-to-hire
Results
- Streamlined hiring process, saving over $500,000 in agency fees in 7 months
- Regis has cut their time-to-hire in half
- Hiring managers have a talent pool of external and internal candidates
- Recruiters and hiring managers have become strategic partners
Royal Caribbean Cruises
One of the world's largest cruise companies
Challenges
- Reactive approach to recruiting
- Manual screening of resumes slowed hiring process and reduced staff productivity
- Talent acquisition outsourced to costly third party firms
- Quality of candidates was weakening and communication with hiring managers breaking down
- Jobs taking too long to fill and staffing costs out of control
Solutions
- Authoria Recruiting
- Candidate sourcing service
Results
- Over 90% of hiring now the result of RCCL staffing team
- Greater speed in candidate response to job openings and time-to-fill
- Greatly increased candidate quality at all hiring levels
- Expanded collaborative role of hiring managers
- Saved more than $3 million in first two years
- Achieved 100% ROI in the first year
Scotiabank
One of North America’s leading financial institutions
Challenges
- Excel spreadsheet method for managing compensation process was slow, cumbersome and error prone
- Sharing of spreadsheet information via email increased risk of error and compromised confidentiality
- Lack of centralised process and data repository for executive compensation data
- No simple solution for supporting multiple currencies and employees in fifty countries
Solutions
- Authoria Salary
- Authoria Incentive
- Robust reporting tool developed by Scotiabank’s internal IT team
Results
- Dramatic reduction in overtime required during critical compensation planning months
- Time spent on compensation decisionmaking process reduced from over one month to just ten days
- Ease of use allows for rapid plan definement when new compensation plans are introduced
- Centralised, online repository for compensation data mitigates risk while dramatically increasing accuracy and consistency